Returns and Exchanges Policy
At Abstractika Clothing, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:
Returns:
You have up to 7 days after receiving your item to return it. Please note the following:
- We do not accept refunds. Instead, you can exchange the item for another garment or the same item in a different size or color.
- Refunds will only be issued if the item arrives defective.
Return Conditions:
- Items must be unworn, unwashed, free of stains, and with original tags attached. We will not accept returns of items that do not meet these conditions.
- Proper packaging: Items must be returned in their original packaging or appropriate packaging to ensure protection during shipping.
Exchanges:
If you wish to exchange an item, you have up to 7 days after receiving it to request the exchange.
- Shipping costs: The customer is responsible for the shipping costs of the return.
- You must provide proof of shipment or a tracking number so we can track the return.
- Once the item is received and inspected, we will process the exchange and ship the new item via express mail, so you can receive it as quickly as possible.
Sale Items (Clearance):
Items purchased on sale cannot be returned or exchanged. All clearance sales are final.
Exclusions:
For hygiene reasons, certain items such as underwear or swimwear are not eligible for return or exchange, unless they arrive defective.
Processing Times:
Once we receive your return, processing may take 3 to 5 business days. We will send you a confirmation email once your return has been processed and the new item has been shipped.
International Returns:
If returning from outside Spain, make sure to pay all applicable duties or taxes. Any packages arriving with unpaid charges will be refused.
Return Shipping Address:
Abstractika Clothing
Calle Tórtola 10, 4B
28019, Madrid, Spain
For any questions or further assistance, please contact our customer service team at: hello@abstractikaclothing.com